Privacy Policy
How DiamondOar collects, uses, protects, and manages business and customer data.
Last updated: May 2026
1. Introduction
DiamondOar is a premium jewellery ERP platform operated by Pepulux. We are committed to protecting the privacy and security of our users' information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our jewellery ERP platform and associated services.
2. Information We Collect
To provide our specialized jewellery ERP services, we collect information that you provide directly to us, including:
- Account and business registration details
- Customer records (CRM data)
- Invoices and billing information
- Inventory data (including barcodes and tags)
- POS transactions
- Pawn and Kadan/EMI records
- Finance and accounting data entered into the platform
- Uploaded documents and receipts
- Hardware integration metadata (e.g., from scales and printers)
- Device and browser information for performance and security
3. How We Use Data
Your data is exclusively used to power your business operations. Specifically, we use it to:
- Provide full ERP services and core functionality
- Generate compliant invoices and receipts
- Manage live inventory and stock alerts
- Produce financial and operational reporting
- Ensure secure user authentication and Role-Based Access Control (RBAC)
- Provide customer support and troubleshooting
- Prevent fraud and ensure system integrity
- Maintain automated encrypted backups
- Conduct internal analytics to improve the DiamondOar platform
4. Data Security
Security is our highest priority. We implement enterprise-grade security measures to protect your business data:
- Encrypted transport (TLS 1.3) for all network communications
- Secure authentication and session management
- Strict Role-Based Access Controls (RBAC) to ensure your staff only sees what they need to
- Comprehensive audit logging for sensitive actions
- Infrastructure security managed by leading cloud providers
5. Third Party Services
DiamondOar integrates with trusted third-party service providers strictly to facilitate the operation of our platform. These include:
- Payment gateways for subscription processing and digital customer payments
- Enterprise-grade cloud hosting and database providers
- Analytics and monitoring tools (used strictly for platform stability and performance)
- Communication providers (e.g., SMS/WhatsApp gateways for customer notifications)
6. Hardware / Device Data
DiamondOar connects directly with your physical store hardware. If connected, our platform receives metadata and readings from:
- Digital weighing scales (e.g., live weight readings)
- Barcode and RFID scanners
- Receipt and tag printers
This data is transient and only stored as part of the specific transaction or inventory record it is associated with.
8. Account & Billing
Subscription and invoicing data is securely managed through trusted payment processors. DiamondOar does not store raw credit card numbers. Your billing history and subscription tier are maintained to ensure continuous service.
9. Data Retention
We retain your business data for as long as your account is active or as reasonably necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. If you cancel your subscription, we retain your data for a grace period to facilitate potential reactivation, after which it is securely permanently deleted.
10. Your Rights
As the data owner, you maintain full rights over your personal and business data. You may request:
- A complete export of your data in a machine-readable format
- Correction of inaccurate or incomplete profile data
- Permanent deletion of your account and associated data (subject to legal retention requirements)
11. Contact Us
For any privacy-related questions, data export requests, or concerns, please contact our privacy team:
Need help with privacy questions?
Our team is ready to answer any questions about data security, compliance, or how DiamondOar protects your business.
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