Refund Policy

1. Overview

DiamondOar is a premium jewellery ERP platform operated by Pepulux. This policy explains how refunds, cancellations, and billing disputes are handled for our subscriptions and professional services.

2. Subscription Payments

Monthly and annual subscription payments are billed in advance according to the selected plan tier. Subscriptions automatically renew unless canceled prior to the renewal date.

3. Setup Fees

Setup, onboarding, data migration, training, and custom implementation fees are generally non-refundable once work has commenced or resources have been allocated to your account.

4. Annual Plans

Annual plans may include heavily discounted pricing compared to monthly billing. Refunds for unused months on an annual plan are not guaranteed and are rarely granted unless explicitly agreed upon in writing by a Pepulux representative.

5. Cancellation

Customers may request cancellation of their service at any time before the next billing cycle. Upon cancellation, access to DiamondOar will continue until the end of the currently paid period. We do not automatically refund the remainder of the current billing cycle.

6. Refund Eligibility

Refunds may only be considered under the following circumstances:

• A duplicate or accidental over-payment was processed
• A verified billing error on our end
• The service was never successfully activated due to technical failure on our side
• Written approval was provided by Pepulux management

7. Non-Refundable Items

The following services and fees are strictly non-refundable:

• Completed setup or integration work
• Historical data migration services
• In-person or remote training sessions
• Custom software configuration
• Hardware-related setup or support costs
• Any third-party service costs incurred on your behalf

8. Enterprise Contracts

For clients on custom Enterprise plans, refunds, cancellations, and service commitments follow the explicitly signed Master Service Agreement (MSA). The terms of the MSA supersede this standard refund policy.

9. Contact

For refund requests or billing questions, contact our support team: